Refund policy


At Gracewoven, every t-shirt is made with care, just for you. We want you to love what arrives at your door — so before you place your order, here's everything you need to know about our policy.

Please note: we currently ship within the United States only. We hope to expand internationally in the future — thank you for your patience!

Order Changes & Cancellations

Because production begins shortly after your order is placed, we're only able to accommodate changes or cancellations within 1 hour of purchase. If you need to update your shipping address, size, or design, please email us right away at hello@gracewoven.online and we'll do our best to help before your order goes into production. Once production has started, we're unable to make changes or cancel the order.

All Sales Are Final

Because each Gracewoven tee is made-to-order specifically for you, we're unable to accept returns, exchanges, or refunds for reasons like a change of mind, an incorrect size selection, or color preference.

To help you get it right the first time, we encourage you to check our size guide and product details before ordering. And if you're ever unsure about sizing or fit, just reach out before you buy — we're always happy to help you find your perfect fit.

Damaged, Defective, or Incorrect Items

If something isn't right with your order, we'll always make it right. This includes items that arrive:

  • Damaged during shipping
  • With a manufacturing or printing defect on our part
  • As the wrong item, size, or design due to our error

In any of these cases, we'll send a free replacement. Just email us within 7 days of delivery at hello@gracewoven.online with:

  • Your order number
  • Clear photos showing the issue
  • A brief description of what happened

We'll get back to you within 24–48 hours on business days, and once your replacement is approved, we'll get it into production right away.

A quick note on printing: as part of our normal production process, print placement can vary by up to 0.5". This slight variation isn't considered a defect — but if something looks noticeably off, please reach out and we'll take a look.

    Lost or Missing Packages

    We understand how disappointing it can feel when your order doesn’t arrive as expected. We’re here to help and will always do our best to support you through the process.

    Before reaching out, we kindly ask that you check a few common places where carriers may leave packages, including with neighbors, other household members, building offices, or leasing offices. You may also want to contact your local post office, as packages are sometimes held there for pickup.

    If your package is still missing, please email us at hello@gracewoven.online with your order number, and we’ll be happy to look into the situation with our production and shipping partners.

    If the package is confirmed as lost in transit or misdelivered due to a carrier issue and is approved by our shipping partner, we’ll work with them to determine the next steps, which may include a replacement.

    Please note that once your order has been shipped and is in the carrier’s possession, the package is the responsibility of the shipping provider. While we will always advocate for our customers and do everything we can to help resolve delivery issues, we cannot guarantee replacements or refunds for packages that show as successfully delivered or for situations outside of our control.

    To give us the best chance of helping, please report any missing package within 30 days of the expected delivery date, while tracking information is still available.

    Thank you for your understanding and for allowing us the opportunity to help. We truly appreciate your support of Grace Woven and will always do our best to make your experience a positive one. 🤍

    What's Not Covered

    We believe in being upfront about what we're unable to assist with:

    • Incorrect size or color chosen at checkout
    • Change of mind after placing an order
    • Normal wear and tear over time
    • Damage caused by washing or care outside our guidelines
    • Issues reported more than 7 days after delivery (for damaged, defective, or incorrect items) or 30 days after expected delivery (for lost packages)
    • Packages lost or delayed due to an incorrect shipping address provided at checkout

    Caring for Your Tee

    To help your Gracewoven tee stay looking its best:

    • Wash inside out in cold water
    • Tumble dry on low, or air dry
    • Avoid bleach or dry cleaning

    Our commitment to making things right is limited to the value of your original order (replacement or, where applicable, refund of the item cost). We're not able to cover indirect costs beyond that.

    We're Here for You

    Questions or concerns about your order? We'd love to help. Email us at hello@gracewoven.online and we'll respond within 24–48 hours on business days.